Return Policy

At Nedux Mall, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. Please review our return policy below to ensure a smooth and straightforward return process.

Returns

1. Eligibility: You may return items within 7 days of delivery for a full refund if they are unused, in their original packaging, and in the same condition as received.
2. Initiating a Return: To start a return, please contact our customer support team at support@neduxmall.com. Our team will guide you through the return process.
3. Packaging: Please ensure that the returned item is well-packaged to prevent damage during transit. We recommend using the original packaging if available.
4. Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is a result of our error. We recommend using a trackable shipping method to guarantee that your return is received.

Refunds

1. Processing Time: Once your return is received and inspected, we will process your refund within 5 business days. Please note that it may take additional time for your financial institution to reflect the credit in your account.
2. Method of Refund: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will work with you to determine an alternative refund method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to replace the item or issue a refund, as applicable.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team at support@neduxmall.com. We’re here to assist you and ensure your shopping experience at Nedux Mall is nothing short of exceptional.

Nedux Mall reserves the right to make changes to this return policy as needed. Please review this policy periodically for any updates.